Field Service and Scheduling

Custom scheduling and dispatch tools for field service businesses.

Old North Analytics builds tools that turn your daily dispatch and routing into one place that runs without a whiteboard, with every job tracked as it moves. There are no monthly fees, and you own everything we build.

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The usual setup

If you dispatch off a whiteboard and a group text, this probably sounds familiar.

The schedule lives in your head

Tomorrow's plan is a whiteboard and your memory

The day gets built by hand every morning, and the only complete copy of it is the one you are carrying around in your head.

Routing by guesswork

Crews cross town twice for no reason

Jobs get assigned in the order they came in, so a tech drives past the afternoon stop on the way to the morning one.

No visibility until it is too late

You hear a job slipped from the customer

A missed or late call surfaces when the phone rings, not while there is still time in the day to move someone.

Job costs are a mystery

You learn what a job earned after the month closes

Labor and materials get added up well after the work is done, so a job that lost money looks fine until it is too late to fix the quote.

What we build

One tool, built around how your day actually runs.

We do not move you onto new software. We build inside the tools you already have, shaped to your crews and your jobs, and then we hand the whole thing over to you.

A schedule built in minutes

The day's assignments come together in one place instead of over a coffee and a whiteboard, and everyone can see the same plan.

Routing that cuts the backtracking

Jobs get sequenced by where they are, not just when they came in, so crews stop driving the same road three times.

The whole day at a glance

Every crew and every job sit on one board, so you can see where the day is tight before it falls behind.

Job costs you can see same day

Labor and materials roll up against each job as it closes, so you know what the work earned before you quote the next one.

Proof

A working example you can click through.

We built a browser-based crew scheduler for a field service operation that was dispatching off a whiteboard every morning. It assigns crews to jobs across a full workday and sequences the routing so people stop crossing town twice. The live demo runs on sample data, so you can open it and move jobs around yourself.

Launch the demo See more of the work

Live demo, sample data

DispatchIQ crew scheduler showing crew assignments and routing across a workday

How it works

How the work goes.

Step 1

We talk it through

A short call to understand how you dispatch today and where the day falls apart.

Step 2

We scope it at a fixed price

You get a clear deliverable and a fixed price before any work starts, so there is no open meter.

Step 3

We build and hand it over

We build the tool, then load your real data and walk you through it until you can run it without us.

Step 4

Support if you want it

If something changes down the road we are here, but you are never locked into anything.

Get in touch

Let's figure out if this fits.

Tell us how you dispatch today and where the day costs you time. We will give you a straight read on whether a custom scheduling tool makes sense for your operation. Reach out directly. No intake forms, no commitment.